Shipping policy

  • Shipping Locations:  All products ship via FedEx or UPS.  A valid and accurate street address is required for all orders as we are unable to ship to PO Boxes, APO or FPO.  Orders returned due to failure to supply an accurate street address may incur a 25% fee. We ship only to the contiguous 48 states and Washington DC. (No shipping to Alaska, Hawaii, or Puerto Rice.  No international shipping.) 

 

  • Shipping Fees:  All orders ship for a flat rate of $9.75.  SHIPPING PROTECTION is available for an additional $10.00 and is HIGHLY RECOMMENDED.  See Policy below.

 

  • Tracking Your Order:  After you place your order, you will receive a conformation email.  Keep this email for your records in case it is needed for returns or warranty.  You will also receive an email with tracking information when your order ships.  (Please be aware that it may take a day or two for your package to show up in the carrier's tracking system.) Most orders ship within 24-48 hours of placing your order; weekends and holidays may affect shipping times. Most packages arrive within 2-5 business days after shipment.  Trailside Motorsports is not responsible for any shipping delays caused by the carrier. Please note that once your order has been marked as delivered, we are not responsible for any lost or stolen packages.  To protect against lost packages or damage during shipping, please see your SHIPPING PROTECTION plan below.

 

  • Refused or Returned Packages:  Any package that is returned due to inaccurate address or other customer error, or refused delivery for any reason will be subject to a 25% fee. 

 

  • SHIPPING PROTECTION to Cover Loss or Damage During Shipping:  We offer Shipping Protection to ensure you are covered should your product become lost or damaged while in transit with the shipping carrier.  The cost of Shipping Protection is $10.00, and you can choose this option when you select the shipping at checkout.  We highly recommend adding Shipping Protection as Trailside Motorsports is not responsible for any damage to or loss of products while they are in the possession of the shipping carrier.  

    OUR SHIPPING PROTECTION POLICY IS AS FOLLOWS:

    FOR DAMAGED PACKAGES:

    If you receive a package that is damaged, immediately take photos of the outside of the package before it is opened.  Next, take detailed photos of the actual product documenting the extent of the damage.  You will need to contact us with these photos within 5 days for Shipping Protection to cover the damage.  Keep all original shipment packaging, manufacturer packaging and damaged items; products may need to be returned to Trailside Motorsports, in which case we will provide a shipping label.  Shipping Protection covers damage that occurs during shipping and does not cover issues with products that occur during manufacturing or packaging by the manufacturer, products that have been opened/ unsealed or used in any way.  Minor cosmetic damage that does not impact the use of the product is not covered under Shipping Protection; at our discretion, we may offer partial refund or replacement of part of the product to help rectify these situations.

    FOR LOST PACKAGES:

    A package is considered to be lost if there are no tracking updates after 7 or more days.  If you believe your package is lost in transit, please contact us after this time.  Any claims for lost packages must be filed within 30 days of the last shipping update.  Shipping Protection does not cover loss or theft of the package after it has been marked as delivered by the shipping carrier.  Shipping Protection also does not cover packages that arrive later than expected delivery date or packages that are returned to sender due to inaccurate address provided by customer or other customer error.

       

* If you have questions or concerns regarding your order, please contact us via email at orders@trailside-motorsports.com or phone/text 607-438-9270.